Cancellation & Refund Policy – Tiger Topia Sriracha Zoo Tickets
At Tiger Topia Sriracha Zoo, operated by Triplyn Holidays, we aim to provide a seamless and transparent ticket booking experience. This Cancellation & Refund Policy outlines the terms and conditions for cancellations and refunds for bookings made through our platform, tigertopiasrirachazoo.com (not the official website of the zoo).
1. General Cancellation Policy
Advance Notice:
- Cancellations must be requested at least 48 hours before your scheduled visit to be eligible for a refund.
How to Request Cancellation:
To cancel your booking, please email us at [email protected] with the following details:
✔ Full Name
✔ Booking Reference Number
✔ Reason for Cancellation
Late Cancellations:
- Cancellations made within 48 hours of the scheduled visit are non-refundable, except in cases of emergencies, which will be reviewed at the discretion of Tiger Topia Sriracha Zoo.
2. Non-Refundable Tickets
- Promotional & Discounted Tickets: Tickets purchased under special promotions or discounts may be non-refundable.
- The refund status will be clearly mentioned during the booking process, so please review the ticket terms and conditions before finalizing your purchase.
3. Refund Policy
Eligibility for Refund:
✔ Refunds are issued only for cancellations made within the 48-hour notice period.
Refund Processing Time:
✔ Refunds will be processed within 7-14 business days after the cancellation is confirmed.
Method of Refund:
✔ Refunds will be credited back to the original payment method used during the booking.
4. No-Shows & Same-Day Cancellations
- ❌ No refunds will be issued for no-shows or same-day cancellations.
5. Rescheduling Policy
✔ Rescheduling Requests:
- Guests can request to reschedule their visit at least 48 hours in advance.
- Rescheduling is subject to availability, and the same cancellation policy applies to rescheduled bookings.
6. Cancellations by Tiger Topia Sriracha Zoo
If Tiger Topia Sriracha Zoo must cancel your booking due to unforeseen circumstances, we will offer the following options:
✔ Reschedule your visit at no additional cost
✔ Receive a full refund, including any associated fees
7. Third-Party Bookings
✔ If you booked tickets through a third-party vendor or external travel platforms, their specific cancellation and refund policies will apply.
✔ Tiger Topia Sriracha Zoo and Triplyn Holidays are not responsible for cancellations or refunds processed through third-party booking platforms.
8. Special Considerations
✔ Group Bookings & Private Events:
- Special cancellation policies may apply for group bookings or private events.
- For details, refer to the terms provided during the booking process or contact us directly.
9. Contact Information
For assistance regarding cancellations and refunds, reach out to us:
📧 Email: [email protected]
💬 Live Chat: Available on tigertopiasrirachazoo.com
We strive to respond to all inquiries within 24 hours.
10. Policy Updates
✔ Triplyn Holidays reserves the right to modify this Cancellation & Refund Policy at any time.
✔ Any changes will be posted on our website, and we encourage guests to review the policy regularly.
By booking tickets through tigertopiasrirachazoo.com, you acknowledge and agree to this Cancellation & Refund Policy.
